🤖 Realtors are using AI to deliver bad news


The Chris List™

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📝 [C]ontent: Using AI for the it's not you, it's me convo

🛠 [H]ow-To: Hire the executive assistant of your dreams

🔬 [R]esearch: #1 social media growth hack is...

🎨 [I]nspiration: Spotify's masterclass on making boring brilliant

💡 [S]wipes: No comment left behind templates

📝 [C]ONTENT

Gen Z is using AI to have difficult conversations. Should Realtors? 💬

A Futurism deep dive and just exposed a full-blown trend: young people are using ChatGPT to handle conversations they don't want to have.

Breakup texts. Rejection messages. Apologies. Confrontations.

Quick story.

A Yale student named Patrick used ChatGPT to reject a girl he'd been hanging out with.

Sent her a six-paragraph text that opened with "Hey Emily! I hope your half-marathon went well, I'm sure you crushed it."

Emily's first reaction: "Maybe this is just how he texts."

Her second reaction (after showing friends): "That's 99 percent AI."

searchers are calling it "social offloading," and their conclusion is blunt:

"If you're using AI to draft your messages to friends or romantic partners, you're outsourcing the communicative act itself."

The concern? If every difficult conversation gets routed through AI, people lose the ability to navigate discomfort.

As one researcher put it: "It may instill the belief in users that their own words and instincts are never good enough."

Now here's where this gets interesting for Realtors.

Agents have hard conversations ALL the time.

The inspection came back ugly.

The appraisal is $40K under the contract price.

The seller needs a price reduction after 45 days and no showings.

These are the moments that define whether a client trusts you or fires you.

So let's play this out.

Here's what AI sounds like versus what a great agent sounds like delivering the same bad news:

Scenario 1: The inspection found major foundation issues

🤖 AI version:

"Hi Sarah, I hope you're having a great day! I wanted to touch base regarding the inspection results. The report identified some structural concerns related to the foundation that may require further evaluation by a licensed professional. I'd love to set up a time to discuss next steps and explore our options together!"

🧑 Great agent version:

"Sarah, the inspection came back and I want to be straight with you. There's a foundation issue. It's not small. Before you panic, here's what I'm already doing: I've got a structural engineer lined up for Thursday, and I'm pulling repair estimates so when we go back to the seller, we go back with numbers, not emotions. I'll call you at 6 tonight to walk through everything."

Scenario 2: The appraisal came in $40K low

🤖 AI version:

"Hi Mark, I wanted to provide an update on the appraisal for 742 Oak Street. The appraised value came in below the contract price, which is not uncommon in the current market. There are several paths forward we can explore, and I'd be happy to schedule a call to review our options at your earliest convenience!"

🧑 Great agent version:

"Mark, appraisal came in at $460K. We're $40K short. I know that stings. Here are three paths: we challenge the appraisal with three comps I think they missed, we ask the seller to meet in the middle, or we renegotiate the price. I already pulled the comps. My recommendation is option one first, option two as backup. Can you talk at lunch?"

See the difference?

The AI version is polite, professional, and completely forgettable. It reads like a customer service bot at a hotel chain.

The great agent version is direct, has a plan, and makes the client feel like someone competent is in their corner.

Here's the rule I'd follow

Use AI to research, analyze, summarize data, draft listings, write social posts, and save time on the stuff that doesn't require emotional intelligence.

But the hard conversations? The ones where trust is built or broken?

That's your job. And it's the reason you're worth your commission.

If you outsource the hard parts, you become the Yale kid sending a six-paragraph ChatGPT rejection text.

And everyone can tell.

🛠 [H]OW-TO

Build the executive assistant of your dreams 🤖

ChatGPT answers questions. Claude writes great copy. Perplexity researches topics.

Lindy actually does things.

I've been testing it, and it's the closest thing I've found to having a real executive assistant.

Here's what makes Lindy different: you don't just talk to it. You build custom AI agents that connect to your email, calendar, CRM, and phone.

Then they run on autopilot.

6,000+ integrations. Gmail. Google Calendar. Slack. You name it, Lindy probably connects to it.

And you set the whole thing up in plain English. No code. No Zapier logic trees. You literally type what you want the agent to do.

Here are just a couple of things a Realtor should use Lindy for:

Agent 1: Inbox Manager

Tell Lindy: "Triage my inbox every morning. Label emails from active clients as urgent. Draft replies to showing requests and vendor follow-ups. Flag anything from a lender or title company for me to review personally."

It reads your email, categorizes it, and drafts responses in your voice. You just review and hit send.

Agent 2: Meeting Prep Bot

Tell Lindy: "Before every meeting on my calendar, research the attendee. Pull their social media profiles, recent home purchases, and any past emails between us. Send me a one-page brief 30 minutes before the call."

Every meeting starts with you knowing exactly who you're talking to. (Imagine walking into a listing appointment with that level of prep.)

Agent 3: Post-Closing Experience

Tell Lindy: "30 days after closing, send a check-in email. 6 months later, send a home anniversary message. 12 months out, send a market update for their neighborhood with current value estimates."

Your sphere never forgets you exist.

Lindy's killer feature: agent swarms.

One agent can duplicate itself to complete hundreds of tasks in parallel. Imagine sending 200 personalized emails in the time it takes you to drink your coffee.

And there's a human-in-the-loop option for anything sensitive.

The agent handles the routine stuff and escalates the judgment calls to you. (Which, after reading the Content section above, is exactly how it should work.)

Pricing: The free plan gets you 400 credits/month (roughly 40 tasks). I've been using it pretty heavily and have not hit the limit yet.

The Plus plan is $49.99/month and includes iMessage access to your AI assistant 24/7 (I love the fact that I can just text it what to do).

Their pricing page made me laugh. They compare Lindy ($49.99/month) to a human assistant ($8,000/month, available 9-5, "can make mistakes, they're only human").

Fair point.

Bottom line: AI is a tool you use. Lindy is an employee you on board and then benefit 24/7/365 from "hiring".

🔬 [R]ESEARCH

52M posts analyzed. The #1 growth hack is embarrassingly simple. 📊

Buffer just dropped their annual State of Social Media report, and the data set is massive:

52 million+ posts across six platforms, nearly two million accounts.

The single biggest finding?

The strongest predictor of engagement across every platform is whether you reply to comments on your own posts.

Not your posting time. Not your hashtags. Not your video length.

Whether you talk back.

The engagement lift when creators reply to comments:

Threads: +42%

LinkedIn: +30%

Instagram: +21%

Facebook: +9%

X: +8%

On LinkedIn, 83% of profiles performed better when they replied. Highest rate of any platform in the study.

But here's the stat that should make every agent sit up straight:

Last year, X permanently split into two tiers.

Premium accounts get 10x more reach per post than free accounts.

The median engagement rate for regular (free) X accounts? Zero percent.

That means at least half of all non-paying accounts get literally zero likes, replies, or reposts on a typical post.

You're not shadowbanned. You're just invisible.

What this means for agents:

1. Reply to every comment on every post. Yes, every single one. A "thank you!" counts. An actual response counts more. The algorithm rewards conversations, not monologues.

2. If you're posting on X with a free account, you are literally talking to nobody. $8/month for X Premium gives you 10x the reach. That's the cheapest marketing ROI you'll find anywhere.

3. Stop obsessing over WHAT to post and start obsessing over what happens AFTER you post.

The 10 minutes after you hit publish matter more than the 2 hours you spent creating the content.

Comments = Conversations
Conversations = Customers
Customers = Commissions
Commissions = Careers

🎨 [I]NSPIRATION

Spotify ‘Spreadbeats’ is the world’s most awarded campaign 🎶

I love this one.

Spotify wanted to promote its advertising platform to brands and agencies. The problem: media buyers live inside spreadsheets. They don't watch your sizzle reel. They barely open your email.

So Spotify's agency coded an entire music video directly inside a media plan spreadsheet.

Not embedded. Not linked. Coded.

The entire video plays INSIDE the spreadsheet file. A single cell, E7, transforms into a colorful 3D character that dances across the grid.

They emailed it to unsuspecting brand and agency inboxes across 14 countries. People opened what they thought was a media plan and got a music video.

The result: "Spreadbeats" became the most awarded campaign of 2026.

The genius isn't the technology. It's the insight: they took the most boring document in their audience's life and turned it into the most entertaining thing they'd see all week.

Now think about this:

What's the most boring document in real estate?

The CMA. The seller net sheet. The market report. The pre-approval breakdown.

Every agent sends the same PDF. Same charts. Same layout.

What if your CMA was actually interesting to open?

What if your market report told a story instead of listing numbers?

What if your listing presentation looked nothing like the other three the seller is seeing this week?

The format IS the creative opportunity. Spotify proved that the medium your audience is already looking at is the one worth making remarkable.

You don't need a bigger stage.

You need to make the stage you're already on more interesting.

💡 [S]WIPES

Social media comment reply swipes (use these today) 💬

Based on the Buffer research above, here's your copy-paste reply system.

The data says replying boosts engagement 21-42%. These swipes make it easy.

Even if you remix the ideas below and make them your own, it is the "no comment left behind" ideology that you should swipe.

When someone comments on your listing post:

"That kitchen, right?? Wait until you see it in person."

"Thank you! The sellers did an incredible job with this one. The backyard is even better than the photos."

"You have great taste. This neighborhood is one of my favorites in [city]. How long have you been looking in this area?"

When someone comments on an advice/tips post:

"Exactly. This is one of those things nobody tells you until it's too late."

"100%. I had a client last month who did this and it saved them $___. Happy to share what worked."

When someone comments on a market update:

"Wild, right? And that's just the [city] average. Your specific neighborhood might look totally different. Want me to pull your numbers?"

"This is why I post these. Nobody's talking about this data. What area are you most curious about?"

LinkedIn comment-bait openers (post these, then reply to everyone):

"Unpopular opinion: the best marketing a listing agent can do costs $0. Here's what I mean..."

"I asked 10 sellers what their agent could have done better. Answer #3 made me rethink everything."

"Stop doing this in your listing presentations. (I did it for years before I figured it out.)"

The 7-Day Reply Challenge:

For the next 7 days, reply to every single comment on every post within 60 minutes. Set a phone timer if you have to.

After 7 days, check your engagement numbers against the previous week.

I bet you see a 20%+ lift.

And once you see it, you'll never go back to posting and ghosting.

Don't forget to grab your spot for the workshop later this week.

Agents running this playbook have scaled from $100K to $1M in GCI in less than 12 months.

RSVP here 👀

See you soon,

Chris Smith

The Chris List™

Copyright The Conversion Code™ - All Rights Reserved.

407-305-3870


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The Chris List

Chris Smith is the bestselling author of The Conversion Code. He co-founded the SaaS marketing platform Curaytor, an Inc. 500 fastest-growing business. As a C-level executive at dotloop, Chris helped lead them to their acquisition by Zillow for $108 million. The Conversion Code has become required reading for marketing courses at colleges like Johns Hopkins University, and Chris Smith is a sought-after lecturer and speaker whose credits include NYU, as well as sold out events with Gary Vaynerchuck and Hubspot, among others. His work has been featured in Adweek, Forbes, Fortune, and many other publications.

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